Privacy Policy

Imroza respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services. By using our site, you agree to the terms of this Privacy Policy. We will update this policy as needed; any changes will be posted on this page and, if significant, will be communicated via email or a site notice.

Information We Collect

We collect information that you provide directly and information automatically when you use the site:

  • Personal and Contact Details: Your name, email address, phone number, shipping address, and billing information (such as payment details).
  • Account Information: If you create a customer account, we collect the username, password, and any profile information you provide.
  • Order and Transaction Data: Details of your orders, products purchased, and payment confirmations.
  • Device and Usage Data: IP address, browser type, device information, and browsing activity on our site.
  • Marketing and Survey Data: If you sign up for newsletters or participate in surveys, we collect that information to send updates or analyze feedback.

We collect only the data necessary to provide our services and retain your personal data only as long as required by law or for legitimate business purposes.

How We Use Your Information

We use your information to operate our business and provide services, including:

  • Order Processing: To process your orders, verify payments, arrange shipping, and communicate order updates.
  • Payment Processing: To process payments and prevent fraud. We share payment details securely with our payment gateway.
  • Account Management: To manage your optional customer account and respond to support requests.
  • Service Improvements: To analyze usage patterns and improve our website.
  • Marketing and Promotions: To send you information about products or offers (only if you’ve opted in). You can opt out at any time.
  • Legal Compliance: To comply with laws, enforce our policies, and protect against fraud.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share data in the following cases:

  • Order Fulfillment: With shipping companies or suppliers to deliver your orders.
  • Payment Processing: With our secure payment gateway to process transactions.
  • Service Providers: With trusted vendors (e.g., hosting, analytics) who help us operate our business.
  • Legal and Fraud Prevention: With law enforcement or fraud protection agencies when required.
  • Corporate Transfers: If our business is sold or merged, your data may be transferred to the new owner.
  • Aggregated Data: Non-identifiable data may be used for analytics or service improvements.

Cookies and Tracking Technologie

We use cookies and similar technologies to enhance your experience and analyze usage:

  • Essential Cookies: Needed for core functionality like login and shopping cart.
  • Analytics Cookies: Help us understand how visitors use the site to improve services.
  • Marketing Pixels: Help us measure the effectiveness of our advertising (e.g., Facebook Pixel).
  • Your Choices: You can disable cookies in your browser settings, but some features may not work properly. You can also unsubscribe from marketing emails at any time.

Data Security

We implement technical and organizational safeguards to protect your personal data. This includes using encryption (SSL/TLS), firewalls, and secure servers. While we do our best to protect your data, no method is 100% secure. You are encouraged to keep your account credentials confidential.

Your Rights

You have the following rights:

  • Access and Correction: You may request a copy of your data and correct inaccuracies.
  • Deletion: You may request that we delete your data, subject to legal requirements.
  • Marketing Opt-Out: You may unsubscribe from promotional emails anytime.
  • Data Portability: You may request your data in a readable format if required.
  • Withdraw Consent: You may withdraw consent where we rely on it (e.g., for marketing).
  • Lodge a Complaint: You can file a complaint with the relevant authority in Pakistan.

To exercise any of these rights, please contact us at Imroza.pk@gmail.com. We may verify your identity before processing requests.

Data Retention

We keep your personal information only as long as necessary for our purposes or as required by law. Once no longer needed, we securely delete or anonymize your data.

Changes to This Policy

We may update this policy occasionally. Changes will be posted here, and if significant, we’ll notify you through email or a website notice. Continued use of the site means you accept the updated policy.

Contact Us

For any questions or concerns about this policy, please contact us at:

Email: Imroza.pk@gmail.com